Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
We are looking for a Real Time Analyst to join our team in Manila, Philippines. As a Real Time Analyst, you will manage call center traffic, analyze trends, and provide real-time data to internal and external audiences. You will work with call center supervisors and managers to adjust forecasted intraday call volume, AHT, and staffing. The ideal candidate will have at least 3 years of related contact center experience and a good understanding of basic contact center metrics.
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Transcom