Real Time Analyst - Manila, Philippines
TranscomPasig, Philippines
Posted May 6, 2026
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
Transcom is looking for a Real Time Analyst to manage call center traffic, analyze trends, and adjust forecasted intraday call volume, AHT, and staffing. The role involves real-time analysis, communication, reporting, and outage management. The ideal candidate has at least 3 years of related contact center experience, a college graduate or secondary school diploma, and excellent verbal and written communication skills.
Requirements
- College graduate or secondary school diploma
- At least 3 years of related contact center experience
- Minimum of 1 year traffic management experience in a complex skills-based routing environment
- Good understanding of basic contact center metrics and overall contact center operations
- Excellent verbal and written communication skills
Benefits
- Day 1 HMO
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom’s Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service