Training Supervisor - Iloilo, Philippines
TranscomIloilo City, Philippines
Posted March 31, 2026
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
Transcom is looking for a Training Supervisor to join our team in Iloilo, Philippines. The role involves developing and facilitating training programs to ensure call centre representatives have the necessary skills and knowledge to meet client requirements.
Requirements
- University degree or equivalent higher qualification
- Have worked in training, quality and/or operations department
- Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes
- Have a proven and successful track record of effective training in the CRM business or a closely related industry
- Have experience in monitoring/coaching skills related to behaviour-specific feedback
- Have worked in a data-driven environment
Benefits
- Meals and transportation allowance
- Rice subsidy
- Clothing allowance
- 24/7 teleconsultation
- Free psychologist consultation
- In-house and online pharmacy
- Scholarship program
- Retirement fund
- Free meal and medicine through Tap Card Rewards
- Loyalty incentives
- Accidental and life insurance
- Free shuttle service
