Service Strategy and Design Lead
Transport for LondonRoyal Borough of Greenwich, England, United Kingdom
Posted March 25, 2026
60000 - 65000 GBP
Full Time
About the Company
TfL is committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation.
Job Description
The role holder will develop business service requirements for new and existing services, ensuring accurate assessment of customer requirements, service model creation and design of service level agreements. The role holder will support the Programme and Technology Delivery teams throughout the design and transition process.
Requirements
- University Degree in a relevant technology/computer science subject/equivalent technical qualification
- IT Service Management qualifications, such as ITIL
- Knowledge of cloud computing service models, such as SaaS, PaaS, IaaS
- Broad knowledge of all Technology and Data Services, including the operating businesses
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
