Customer Success Manager
Trapp TechnologyPhoenix, Arizona, United States • United States
Posted January 23, 2025
60000 - 60000
Full Time
About the Company
Trapp Technology delivers integrated cloud, Internet, and IT managed services tailored for small to mid‑sized businesses seeking to reduce costs and accelerate growth. Their portfolio includes managed cloud hosting, professional IT support, security solutions, SIEM, endpoint protection, remote monitoring, and hosted VoIP, enabling clients to outsource complex infrastructure and application management. The company distinguishes itself with a 100% uptime guarantee and a focus on freeing internal resources while delivering rapid, high‑quality project execution. Trapp’s blend of consulting and hands‑on services positions it as a trusted partner for SMBs aiming to harness technology for revenue expansion.
Job Description
The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position requires a strategic mindset, excellent communication skills, and a passion for ensuring client success.
Requirements
- High School Diploma or GED equivalent, required.
- 2+ years of experience in the Computer Industry in a hands-on technical position.
- 4+ years of experience in customer service.
- 1+ years of experience in a leadership role, preferred.
