IT Help Desk Level 2

The Service Delivery Technician II provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

Requirements

• High school diploma required
• CompTIA A + certification required
• 2+ years of technical customer support experience or help desk experience (MSP experience preferred)

Benefits

• 100% employer-funded insurance for employee-only medical, dental, and vision coverage
• Generous employer-funded insurance for family medical, dental, and vision coverage
• 401 (k) plan with company match
• Employer-sponsored life insurance
• Paid parental leave
• 3 weeks of paid time off, accrued annually
• 8 company-paid holidays and 2 floating holidays each year
• Certification and training reimbursement program for approved learning expenses