Taking care of our customers, our communities and each other. This role is responsible for handling first-party property claims, including investigating, evaluating, and negotiating to ensure optimal claim resolution. 100% remote position serving Southeastern, South Shore and Cape Cod areas of Massachusetts.
Requirements
- Handles 1st party property claims of moderate severity and complexity as assigned.
- Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
- Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims
- Establishes timely and accurate claim and expense reserves.
- Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
- Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
- Writes denial letters, Reservation of Rights and other complex correspondence.
- Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
- Meets all quality standards and expectations in accordance with the Knowledge Guides.
- Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
- Manages file inventory to ensure timely resolution of cases.
- Handles files in compliance with state regulations, where applicable.
- Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
- Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
- Identifies and refers claims with Major Case Unit exposure to the manager.
- Performs administrative functions such as expense accounts, time off reporting, etc. as required.
- Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
- May provides mentoring and coaching to less experienced claim professionals.
- May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Benefits
- Health Insurance
- Retirement
- Paid Time Off
- Wellness Program
- Volunteer Encouragement
