We are looking for a Customer Success Manager to join our team at Trella Health. The ideal candidate will have prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment, and experience within the healthcare tech industry is highly preferred. We offer a competitive salary, comprehensive benefits package, and a remote-first work arrangement.
Requirements
- Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment
- Experience within the healthcare tech industry, preferably with Post-Acute Care or HME/Infusion providers
- Familiarity with Post-Acute Care or HME/Infusion providers
- Experience with healthcare claims data analysis
- Exposure to data integrations, claims and EHR
- Passion for value-based care and health care policy
- Proven track record of owning customer relationships from new to renew
- Must be tech-savvy to understand technical concepts around our product and our customer's requirements
- Passion and empathy to understand your customers and deliver to their needs
- Demonstrated success that shows your ability to be assertive and a customer-focused problem solver
- Strong creative, strategic, analytical, organizational, and relationship skills
- Strong verbal and written communication skills
- Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed
- Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders
Benefits
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Flexible PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
