Application Support Analyst

The Application Support Analyst reports to the Application Support Manager and is responsible for providing technical support for software applications, ensuring their smooth operation, and resolving any issues that arise.

Requirements

• Provide first- and second-line support for software applications, addressing user inquiries and resolving issues.
• Monitor application performance and troubleshoot issues to ensure optimal functionality.
• Manage and document incidents and service requests using the organization’s IT service management system.
• Diagnose and resolve application issues, escalating to development teams or third-party vendors as necessary.
• Create and maintain user documentation, including guides, FAQs, and workflow documentation.
• Design, build, and maintain automated workflows using low-code platforms (e.g., n8n) to streamline support operations.
• Collaborate with development teams to understand new application features and updates.
• Generate reports on application performance, support requests, and resolutions.
• Provide insights and recommendations to improve application efficiency, automation performance, and user satisfaction.

Benefits

• Unlimited Time Off & Flexible Hours
• Kick-ass Culture
• Leadership that Rocks
• Benefits Galore: Health insurance, 401k match, paid maternity leave