Platinum Support Representative
TricentisManila, Philippines
Posted April 6, 2026
Full Time
About the Company
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by major industry analysts, including Forrester, Gartner, and IDC. Tricentis has more than 2,500 customers, including the largest brands in the world, such as McKesson, Accenture, Allianz, Telstra, Dolby, and Vodafone.
Job Description
Tricentis is a global leader in continuous testing and quality engineering, and we're seeking a Platinum Support Representative to provide exceptional customer service to high-priority client accounts.
Requirements
- 3+ years’ experience in SaaS product support
- Strong analytical, organizational, written, and verbal communication skills
- Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology
- Ability to easily familiarize yourself with complex software applications
- Proven track record in a strong customer facing support role
Benefits
- Market competitive salary
- Success-oriented bonus
- Day 1 HMO coverage with 3 free dependents
- Hybrid work arrangement
