The Technical Support Specialist will provide technical support for the Tricentis catalog with a concentration on the Tricentis Tosca product, including responding to customer requests and improving internal documentation.
Requirements
- 5+ years' experience in SaaS and On-Prem support
- English and German fluency
- Strong analytical, organizational, written, and verbal communication skills
- Broad spectrum of basic technical knowledge in databases, programming, and network technology
- Ability to familiarize yourself with complex software applications
- SAP applications usage and SAP business processes knowledge (plus)
- Approach problems in an analytical and solution-oriented manner
- Proven track record in a strong customer-facing support role
- Previous experience with QA/automation testing tools (plus)
Benefits
- Hybrid office set up
- Flexible working hours
- Professional & personal development
- Public transport ticket (Wiener Linien card)