Support Specialist

The Technical Support Specialist will provide technical support for the Tricentis catalog with a concentration on the Tricentis Tosca product, including responding to customer requests and improving internal documentation.

Requirements

• 5+ years' experience in SaaS and On-Prem support
• English and German fluency
• Strong analytical, organizational, written, and verbal communication skills
• Broad spectrum of basic technical knowledge in databases, programming, and network technology
• Ability to familiarize yourself with complex software applications
• SAP applications usage and SAP business processes knowledge (plus)
• Approach problems in an analytical and solution-oriented manner
• Proven track record in a strong customer-facing support role
• Previous experience with QA/automation testing tools (plus)

Benefits

• Hybrid office set up
• Flexible working hours
• Professional & personal development
• Public transport ticket (Wiener Linien card)