Technical Support Specialist

Tricentis is looking for a Technical Support Specialist to join their team in Manila. The ideal candidate will have a strong support background, be flexible, and have a willingness to be trained on Tricentis' Continuous Testing Platform. The role involves providing customer support, managing license operations, and maintaining accurate records.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or Computer Engineering.
• Minimum of 3+ years of relevant experience in either technical, application, product support or license delivery in a customer facing role.
• A very good understanding of Software Development Life Cyle and Software Testing Life Cyle concepts.
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
• Excellent verbal and written communication skills, with a strong ability to engage effectively with customers and business partners.

Benefits

• Market competitive salary + success-oriented bonus
• Day 1 HMO coverage with 3 free dependents
• Hybrid work arrangement (3x Onsite, 2x WFH)