Customer Onboarding Specialist

Accelerate Customer Success: Become our next Customer Onboarding Specialist! Ready to make a tangible impact on the construction industry? Trimble is looking for a passionate problem-solver to join our AECO Customer Success team. You will play a crucial role in the initial stages of our customers' journey, ensuring a seamless transition and fostering strong relationships through effective onboarding of our Trimble Construction One platform. This is your chance to mature our onboarding practice and ensure every customer begins their journey with a truly great experience.

Requirements

• Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption.
• Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones.
• Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction.
• Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience.
• Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans