Customer Onboarding Specialist

Accelerate Customer Success: Become our next Customer Onboarding Specialist! This role is responsible for playing a crucial part in the initial stages of our customers' journey, ensuring a seamless transition and fostering strong relationships through effective onboarding of our Trimble Construction One platform.

Requirements

• Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption.
• Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones.
• Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction.
• Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience.
• Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes.

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
• Tax savings plans for health, dependent care and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan