Technical Customer Support Professional

As a Product Support Specialist at Trimble, you will become a domain expert for Trimble Connect, solving intricate technical challenges and guiding global users toward success.

Requirements

• Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.
• Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.
• Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes.
• Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.
• Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.