Technical Operations Manager

Owl Payments Europe is hiring a Technical Operations Manager to strengthen operational execution and change delivery across their live regulated payments environment. The role will identify operational pain points, drive process redesign, and coordinate cross-functional delivery across key services and vendors.

Requirements

• 5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or a similar cross-functional role in fintech, payments, e-commerce, marketplaces, or another regulated environment.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• Experience driving process redesign, operational improvement and system or workflow changes in partnership with technical and business teams.
• Experience translating operational problems into structured requirements, user stories, process maps, playbooks or change actions that can be implemented and tracked.
• Demonstrated experience coordinating incidents, escalations, dependencies or service issues across technical and business teams.
• Experience working with outsourced providers or vendors, including SLA monitoring, service reviews and follow-up of remediation actions.

Benefits

• Competitive compensation packages
• Flexible schedule
• Work-life balance
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits
• Generous referral scheme