Emergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies. The role is unique and challenging, and the team is highly supportive and caring.
Requirements
- Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
- Are tech savvy enough to use multiple software systems whilst under pressure
- Have proven persistence and good decision-making capabilities
- Communicate effectively by listening, showing empathy, and adapting your style to the situation
- Maintain a calm, resilient composure in stressful situations
- Demonstrate the highest standards of professional conduct and support for others
- Learn quickly, developing your capability whilst embracing constructive feedback
Benefits
- Fully paid training from day one
- Clearly defined career progression, support and upskilling
- Attractive pay and conditions including 5 weeks annual leave per year
- Paid 30-minute break every 90 minutes through your shift
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and family gym membership
- Access to on-site gyms at all our sites
- ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
- Staff reward and recognition programs
- Free staff parking at all our sites
- Salary packaging options after an initial service period