Emergency Communications Officer (Ballarat)

Emergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies. The role is unique and challenging, and the team is highly supportive and caring.

Requirements

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
• Are tech savvy enough to use multiple software systems whilst under pressure
• Have proven persistence and good decision-making capabilities
• Communicate effectively by listening, showing empathy, and adapting your style to the situation
• Maintain a calm, resilient composure in stressful situations
• Demonstrate the highest standards of professional conduct and support for others
• Learn quickly, developing your capability whilst embracing constructive feedback

Benefits

• Fully paid training from day one
• Clearly defined career progression, support and upskilling
• Attractive pay and conditions including 5 weeks annual leave per year
• Paid 30-minute break every 90 minutes through your shift
• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and family gym membership
• Access to on-site gyms at all our sites
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Staff reward and recognition programs
• Free staff parking at all our sites
• Salary packaging options after an initial service period