Emergency Communications Officer (Burwood East)

We are recruiting Emergency Communications Officers at all our locations for commencement in 2026. As an Emergency Communications Officer, you will receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies. You will be well supported from your first day with us, with fully paid comprehensive training, before you then start talking real triple zero calls with your teammates.

Requirements

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
• Be tech savvy enough to use multiple software systems whilst under pressure
• Have proven persistence and good decision-making capabilities
• Communicate effectively by listening, showing empathy, and adapting your style to the situation
• Maintain a calm, resilient composure in stressful situations
• Demonstrate the highest standards of professional conduct and support for others
• Learn quickly, developing your capability whilst embracing constructive feedback

Benefits

• Flexible work practices
• Initiatives to support employee health, wellbeing, and personal circumstances
• Competitive salary
• Attractive pay and conditions including 5 weeks annual leave per year
• Paid 30-minute break every 90 minutes through your shift
• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and family gym membership
• Access to on-site gyms at all our sites
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Staff reward and recognition programs
• Free staff parking at all our sites
• Salary packaging options after an initial service period