Technical Customer Success Manager

The Technical Customer Success Manager will support SOC clients by providing in-depth analysis and insights, conducting quarterly review sessions, and building trend analyses to offer actionable recommendations.

Requirements

• Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
• Proficiency in security tools, with the ability to interpret and translate technical data for clients.
• Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively.
• Exceptional communication and presentation skills to distil technical information for clients with varying levels of expertise.
• Ability to build lasting client relationships, acting as a trusted technical advisor with a customer-centric approach.
• Strong analytical skills for trend analysis, forecasting, and data-driven recommendations.
• High attention to detail, ensuring reports and recommendations meet client needs and quality standards.
• Proven experience in client relationship management, including leading review sessions and making strategic recommendations.
• Capability to conduct and present trend analyses in a quarterly review format.
• Commitment to identifying clients' needs and proactively suggesting tailored solutions and services.
• Enthusiasm for continuous learning and a proactive approach to self-development.
• Drive to deliver exceptional client support and meet quarterly engagement objectives.
• Ability to work effectively within a team, sharing knowledge and supporting cross-functional goals.

Benefits

• Supportive and driven team
• Collaborative and growth-oriented culture
• Hybrid working environment
• Competitive salary package up to $120,000