Customer Service Team Lead (Beaurepaire) & Customer service Lead Coordinator

The Customer Service Team Lead is responsible for managing the Beaurepaire customer service team, introducing role clarity, process standardization, and improving the level of service to the customer. The role also coordinates operational support to L’Oreal.

Requirements

• Lead the Beaurepaire customer service team
• Accountable for key operational metrics
• Be the liaison between the customer service department and key other functions
• Drive process excellence in the customer service organization
• Drive a culture of continuous improvement throughout the customer service team
• Developing talent
• Establish, maintain and develop relationship with L’Oreal
• Support implementing the standard way of working for L’Oreal across Beaurepaire and Szenna CS teams
• Ensure that demand/delivery forecasting, product quality and customer service is properly managed
• Prepare and facilitate customer visits on Trivium premises