Customer Service Team Lead (Beaurepaire) & Customer service Lead Coordinator
Trivium PackagingAuvergne-RhĂ´ne-Alpes, France
Posted April 2, 2026
Full Time
About the Company
Trivium is an equal opportunity employer that values diversity and inclusivity.
Job Description
Customer Service Team Lead responsible for managing the Beaurepaire customer service team, introducing role clarity, process standardization, and improving customer service level. Coordinate operational support to L'Oreal.
Requirements
- Lead the Beaurepaire customer service team
- Accountable for key operational metrics
- Liaise between customer service department and other functions
- Drive process excellence and continuous improvement
- Developing talent and establishing relationship with L'Oreal
- Implement standard way of working for L'Oreal
- Ensure demand/delivery forecasting and product quality
- Prepare and facilitate customer visits