Customer Success Manager

Customer Success Manager role in a fast-growing marketing agency specializing in roofing contractors and construction businesses. The role involves onboarding new clients, providing guidance and support, and collaborating with internal teams to meet client goals. The ideal candidate has 3+ years of experience in a similar role, strong understanding of digital marketing and SEO, and excellent communication and client management skills.

Requirements

• 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist
• Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads
• Excellent communication, negotiation, and client management skills
• Ability to handle challenging client situations with professionalism and assertiveness
• Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools
• Highly proactive, detail-oriented, and able to work independently

Benefits

• Fully remote work with flexible schedule
• Opportunity to build and lead your own team in the future
• Exposure to high-level client success and agency operations
• Supportive, fun, and high-energy team culture
• Opportunity to shape processes and make the role your own