Senior Customer Success Manager
TrustlyStockholm, Sweden
Posted March 6, 2026
Full Time
About the Company
Trustly, established in 2008, is a global leader in Open Banking Payment solutions, offering seamless online transactions through its innovative platform. With real-time processing and security, Trustly connects consumers to merchants via 12,000 banks across 30+ markets, powering over 9,000 businesses. Its collaborations with major brands like PayPal and eBay underscore its commitment to revolutionizing the payments industry.
Job Description
Trustly is a global leader in Open Banking Payments, revolutionizing the world of payments. The Customer Success Manager role is responsible for a portfolio of merchants, ensuring they get the maximum value out of Trustly's products and services.
Requirements
- 4+ years of relevant experience in the online payments industry, preferably within the E-com, financial services, or at a PSP
- Ability to articulate complex technical information and presenting to merchants and partners
- A data driven approach and the ability to leverage data to identify and drive opportunities
- Able to navigate internally between various functions and teams, from Commercial to Product to Finance
- Can-do attitude with the ability to find solutions to the most difficult problems
- Proactive and diligent approach to work
- SQL, JIRA and Confluence experience is preferred
- Comfortable with regular travel within Europe
Benefits
- 20 to 30 days of holiday
- Monthly team outing allowance
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks
- Well being support our health allowance covers gym memberships, massages, and much more
