Customer Support Manager (French Speaking)
TrustYouCluj-Napoca, Romania
Posted April 9, 2026
Full Time
About the Company
TrustYou is a Customer Experience Platform (CXP) and Customer Data Platform (CDP) provider, offering AI solutions to transform guest feedback into improved experiences and increased loyalty. The company's core value propositions include turning data into actionable insights, automating tasks, and ensuring GDPR compliance. TrustYou operates globally with a remote-first culture, emphasizing teamwork and individual contribution in a multicultural environment.
Job Description
TrustYou is a leading AI-driven hospitality platform that transforms guest experiences and empowers businesses to thrive. We're on a mission to help companies grow by achieving customer excellence, and we're looking for a Customer Support Manager (French Speaking) to join our team.
Requirements
- Linguistic Excellence: Native or C1-level fluency in French PLUS English.
- Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries.
- Stakeholder Management: You are comfortable and professional when communicating with corporate HQ contacts and senior stakeholders.
- Exceptional Communication: You possess a high 'written EQ'—you can deliver technical news or instructions in a way that is clear, professional, and warm.
- Presentation Authority: You are a confident public speaker who can lead engaging virtual sessions for large or high-profile groups.
Benefits
- Flexible working hours that allows you the freedom to shape your work-life.
- Remote-friendly environment.
- On-going career development, training, and coaching.
- Six days for learning & development.
- Celebrate in style at our team events (in-person and virtually).
- Social benefits and perks based on location.
