Junior Customer Support Manager (German or French Speaking)

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. The Junior Customer Support Manager (German or French Speaking) will be responsible for handling high-volume support requests via email and chat, hosting webinars, creating digital resources, and communicating with clients across borders.

Requirements

• Linguistic Excellence: C1-level fluency in English PLUS German or French.
• Exceptional Writing Skills: Ability to explain complex technical concepts in a simple, warm, and professional way over email.
• Experience: At least 1 year in a Customer Support or Client Success role, ideally within a SaaS environment.
• On-Camera Confidence: Comfortable hosting webinars and presenting to groups in a virtual environment.
• Solution-oriented mindset, experience with webinar tools, ability to stay organized and productive in a high-volume, remote-first workflow.

Benefits

• Flexible working hours
• Remote-friendly environment
• On-going career development, training, and coaching
• Six days for learning & development
• Team events
• Social benefits and perks based on location