Customer Support Manager (German Speaking)

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. As a Customer Support Manager (German Speaking), you will be a key partner for our German-speaking markets and global Key Accounts, solving business challenges and ensuring our clients achieve excellence.

Requirements

• Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
• Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts.
• Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
• Optimizing the Journey: Proactively identifying gaps in our current workflows and contributing to process improvements that make our team faster and our clients happier.
• Creating Expert Content: Translating your front-line insights into FAQ articles and video tutorials that empower thousands of users to self-serve effectively.
• Cross-Functional Collaboration: Fluent translation of market-specific needs into actionable feedback for our Product and Sales teams in both English and German.

Benefits

• Flexible working hours
• Remote-friendly environment
• On-going career development, training, and coaching
• Six days for learning & development
• Celebrate in style at our team events
• Social benefits and perks based on location