Customer Success Manager, Enterprise Accounts
TruvUnited States
Posted September 26, 2025
130000 - 170000 USD year
Full Time
About the Company
Truv is an industry-leading consumer-permissioned data platform offering comprehensive income, employment, asset, insurance verification, and direct deposit switching services. With unmatched coverage and cost savings of 60-80% compared to traditional methods, Truv serves mortgage lenders, banks, credit unions, and other financial institutions. The company's Freddie Mac Loan Product Advisor® and Fannie Mae Desktop Underwriter® accreditations highlight its commitment to delivering high-quality verification services tailored for the financial industry.
Job Description
Truv is seeking a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role focuses on revenue growth, customer satisfaction, and helping clients maximize the value of Truv's technology. The ideal candidate will drive adoption, manage implementations, and proactively address customer risks.
Requirements
- 5+ years of Customer Success experience in SaaS technology
- Deep understanding of the enterprise Customer Success lifecycle
- Experience leading large-scale software rollouts at Fortune 500 or financial services organizations
- Strong ability to master complex product functionality
- Skilled at educating, enabling, and training enterprise customers
- Track record of resolving complex customer issues
- Familiarity with mortgage, consumer lending, or fintech technology
- Background in a high-growth startup environment
Benefits
- Fully remote
- Health, dental, and vision insurance
- Flexible time off
- Equity package
- Competitive salary
