Customer Support Representative

TSI is a company that aims to create a better world by helping to protect people, products, and the environment. They are seeking a Customer Support Representative to join their team.

Requirements

• Provide exceptional customer service
• Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications
• Respond to inbound customer inquiries by generating sales leads and creating quotes as needed
• Create and maintain accurate customer master data
• Document customer calls and provide follow up to ensure resolution, if necessary
• Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists
• Review customer orders for accuracy prior to entering into SAP
• Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources
• Contribute to individual and team performance goals and objectives
• Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off Program
• Life insurance
• Employee Assistance Program
• Professional Development Opportunities