Customer Service Advisor (B2/C1 German language) - relocation to Riga, Latvia

We are seeking a dedicated and customer-focused professional to join our client's team as a Customer Service Representative with the German language. In this role, you will handle customer queries via phone, email, and chat, providing timely and effective resolutions.

Requirements

• Near native (interpreted as CEFR level C1) or native German language and at least intermediate English skills (B1+) in writing and speaking
• Previous experience in an outsourced customer service environment is of advantage
• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions in the contact center tool
• Ensure that cases are resolved within case life cycle
• Escalate priority issues per client specifications
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days