Customer Service Advisor (B2/C1 German language) - relocation to Riga, Latvia

We are seeking a dedicated and customer-focused professional to join our client's team as a Customer Service Representative with the German language, handling customer queries via phone, email, and chat, and providing timely and effective resolutions.

Requirements

• Native German language (CEFR level C1) and at least intermediate English skills (B1+) in writing and speaking
• Previous experience in an outsourced customer service environment is of advantage
• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions in the contact center tool
• Ensure cases are resolved within case life cycle
• Escalate priority issues per client specifications
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Attend trainings as required
• Possess an advanced understanding of using computers and multi-tasking
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in a team
• Service-oriented profile with a focus on problem-solving
• Ability to work shift hours or part-time
• Excellent written communication skills in German language and typing speed of minimum 50 words per minute