Branch Customer Service Coordinator - WA

TTI, Inc. is seeking a Customer Service Coordinator for its Global Resource Center in Guadalajara, Mexico. The role provides support to internal stakeholders and requires bilingual proficiency in Spanish and English.

Requirements

• High school diploma
• 2 years experience in customer support or similar role
• Bilingual English/Spanish proficiency
• Excellent verbal and written communication skills in English & Spanish
• Ability to use the computer system proficiently
• Knowledge of company product lines, services, policies, and procedures
• Good telephone etiquette
• Ability to write routine business correspondence
• Type 40 words per minute
• Knowledge of Microsoft Office applications
• Ability to add, subtract, multiply, and divide units of measure
• Compute rate, ratios, and percentages

Benefits

• 8% Savings Fund
• 30 days Christmas bonus
• Food Vouchers $2,000 MXN monthly
• 12 vacation days after the first year
• 40% of vacation prime
• Major Medical Insurance coverage for employee and dependents
• Life Insurance coverage for employee