Senior Manager, Technical Support (Philippines Remote)
TurnitinManila, Philippines
Posted February 26, 2026
Full Time
About the Company
Turnitin is a global organization that provides innovative solutions for education and learning.
Job Description
Turnitin is seeking a Senior Manager, Technical Support to manage multiple teams of Specialists and team leads to ensure the successful support of the user base and the continuous improvement of team capabilities and performance.
Requirements
- 10+ years in a successful customer care role
- 3+ years team leadership/supervisory experience
- Experience developing and implementing projects
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Subject matter expert in Turnitin products
Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
