Business Intelligence Analyst
Ubiquity Global Services, Inc.San Pedro, Laguna, Philippines
Posted February 16, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Business Intelligence Analyst will collaborate with stakeholders to understand business requirements, gather and analyze data, and develop presentations to improve decision-making. Key responsibilities include data collection and analysis, performance monitoring, visual presentation, and problem-solving.
Requirements
- Bachelor's degree in Business, Data Science, Analytics, or a related field
- 2-3 years of Call Center experience
- Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
- Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
- Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
- Great analytical, critical thinking and problem-solving abilities
- Strong adaptability and capacity to work in fast-paced environments
- In-depth understanding of organization data flow and its use in management decision-making
- Must be a self-motivator and self-starter
- Experience in developing data driven business solutions that drive business outcomes
- Knowledge in project management to manage and prioritize tasks effectively
- Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus