Operations Manager

We are a customer experience management company that values innovation and customer satisfaction. Our company culture emphasizes the importance of teamwork, communication, and dedication to effective change.

Requirements

• Experience as BPO Account/ Operations Manager for at least 1 year
• Managerial experience of teams greater than 40 FTE
• Excellent interpersonal and leadership skills
• Excellent written and verbal communication skills
• Strong planning, change management and organizational skills
• Ability to solve problems, achieve results and foster strong customer service orientation
• High degree of initiative, team building and dedication to effective positive change
• Willingness to work on any shift schedule, including graveyard shifts

Benefits

• Diverse and inclusive work environment
• Collaborative and dynamic team culture