Senior Workforce Analyst (Scheduler)
Ubiquity Global Services, Inc.Philippines
Posted January 30, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Senior Workforce Analyst (Scheduler) responsible for creating reports, developing call forecasts, publishing weekly agent schedules, and implementing scheduling processes.
Requirements
- Create reports on historical call volume, handle time and operating performance.
- Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling.
- Develop and publish weekly agent schedules.
- Track call forecasts against actual results.
- Work closely with other departments promoting open flow of information.
- Implement all scheduling processes.
- Creates/updates mid term to long term staffing/capacity plan
- Maintains the roster of the program assigned and enforce roster timeline to Operations.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
