IT Support Specialist
UFGCedar Rapids, Iowa, United States
Posted March 6, 2026
51895 - 68394 USD
Full Time
About the Company
United Fire & Casualty Group (UFG) is a long‑standing property and casualty insurer headquartered in Cedar Rapids, Iowa. Since 1946, the company has grown to operate through multiple subsidiaries that write a broad range of commercial and personal insurance products across all 50 states and the District of Columbia. UFG’s extensive network of approximately 1,000 independent agencies allows it to deliver tailored coverage and responsive service to diverse markets. The group’s A‑ rating from A.M. Best underscores its strong balance sheet and commitment to financial stability. With a focus on customer‑centric solutions and a culture that values integrity and innovation, UFG offers employees a dynamic environment to shape the future of insurance.
Job Description
We are seeking an IT Support Specialist who will provide frontline technical support to internal users across the organization, troubleshooting technical issues and resolving service requests.
Requirements
- Provide hands-on and remote technical support for desktop hardware, laptops, peripherals, operating systems, and mobile devices
- Install, configure, and maintain applications, software, system patches, and user profiles
- Respond to and document support requests in the ticketing system
- Troubleshoot and resolve common technical problems related to Microsoft 365, VPN, Citrix, printing, networking, and endpoint security
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
