Customer Success Manager

UJET is looking for an experienced Customer Success Manager to join their team. The CSM will drive customer value and success through optimal utilization of the UJET platform, ensuring customers realize and experience value, monitoring indicators of customer health, addressing customer concerns, and helping them better use the technology to meet their corporate goals and objectives.

Requirements

• Proactively identify, qualify, and close expansion opportunities (upsells/cross-sells) within your portfolio to consistently exceed Net Revenue Retention (NRR) targets.
• Technical aptitude and expertise with cloud technology
• Experience with Contact Center Technology services and software, including Telephony and/or Telecommunications software (a plus)
• Excellent written and verbal communication skills
• Proven track record of strong internal and external relationships
• Passion for providing services and experiences that exceed expectations
• Self-driven, focused, and motivated
• Experience with one or more CRM software such as Zendesk, Salesforce, or Kustomer
• Team-oriented with a dedication to forward-thinking and creative problem solving
• Ability to CHALLENGE and inspire customer adoption of the UJET platform
• Commercially minded with a proven success record in transforming customer’s businesses and upselling/cross-selling growth
• 3-4 years of relevant experience (preferably in SaaS)
• Bachelor's degree or equivalent experience

Benefits

• Medical
• Dental
• Vision
• 401(k) plan
• Commuter benefits