Customer Experience Analyst
UKGPune, Maharashtra, India
Posted May 9, 2026
Full Time
About the Company
UKG is the Workforce Operating Platform that puts workforce understanding to work.
Job Description
Customer Experience Analyst at UKG: drive customer insights & value realization, enable strategic customer engagement, scale digital customer success, and improve efficiency through automation. 3-6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence. Strong analytical skills, experience building presentations, reports, and executive-ready insights from complex data sets.
Requirements
- 3–6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence
- Strong analytical skills with experience interpreting product usage data and customer engagement metrics
- Experience building presentations, reports, or executive-ready insights from complex data sets
- Familiarity with Customer Success and CRM platforms (Salesforce, Gainsight or similar)
- Advanced proficiency in Excel and PowerPoint
- Strong written communication skills and ability to present insights clearly in English
- Experience working with global teams across multiple time zones
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance