Mgr. Customer Experience Analysis
UKGPune, Maharashtra, India
Posted April 29, 2026
Full Time
About the Company
UKG is the Workforce Operating Platform that puts workforce understanding to work.
Job Description
We are looking for a Digital Customer Success Manager to join our Global Customer Success organization in India. This role plays a critical part in scaling how Customer Success delivers value across a large and growing customer base.
Requirements
- 3–6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence.
- Strong analytical skills with experience interpreting product usage data and customer engagement metrics.
- Experience building presentations, reports, or executive-ready insights from complex data sets.
- Familiarity with Customer Success and CRM platforms (Salesforce, Gainsight or similar).
- Advanced proficiency in Excel and PowerPoint.
- Strong written communication skills and ability to present insights clearly in English.
- Experience working with global teams across multiple time zones.
Benefits
- Flexibility that’s real, benefits you can count on, and a team that succeeds together.