We are looking for a Digital Customer Success Manager to join our Global Customer Success organization in India. This role plays a critical part in scaling how Customer Success delivers value across a large and growing customer base.
Requirements
- 3–6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence.
- Strong analytical skills with experience interpreting product usage data and customer engagement metrics.
- Experience building presentations, reports, or executive-ready insights from complex data sets.
- Familiarity with Customer Success and CRM platforms (Salesforce, Gainsight or similar).
- Advanced proficiency in Excel and PowerPoint.
- Strong written communication skills and ability to present insights clearly in English.
- Experience working with global teams across multiple time zones.
Benefits
- Flexibility that’s real, benefits you can count on, and a team that succeeds together.