Customer Experience Analyst
UKGPune, Maharashtra, India
Posted May 25, 2026
Full Time
About the Company
UKG is the Workforce Operating Platform that puts workforce understanding to work.
Job Description
UKG is seeking a Digital Customer Success Manager to join their Global Customer Success organization in India. The role involves partnering with North America-based Customer Success Managers to drive digital, analytical, and operational aspects of the customer lifecycle, including generating customer insights, analyzing product adoption, and supporting digital customer success programs.
Requirements
- 3–6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence.
- Strong analytical skills with experience interpreting product usage data and customer engagement metrics.
- Experience building presentations, reports, or executive-ready insights from complex data sets.
- Familiarity with Customer Success and CRM platforms (Salesforce, Gainsight or similar).
- Advanced proficiency in Excel and PowerPoint.
- Strong written communication skills and ability to present insights clearly in English.
- Experience working with global teams across multiple time zones.
Benefits
- Competitive salary
- Benefits you can count on
- Flexibility that's real
- A team that succeeds together