Customer Success Change & Process Improvement Specialist
UKGBulgaria
Posted April 1, 2026
237600 - 321000 EUR
Full Time
About the Company
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.
Job Description
The Customer Success Change & Process Improvement Specialist plays a key role in ensuring customer satisfaction, operational efficiency, and service excellence within UKG's Customer Success organization. This role oversees key customer lifecycle processes—focusing on change management, service optimization, and continuous improvement initiatives that strengthen long-term customer relationships.
Requirements
- 3–5 years of experience in customer/finance/business operations, change management, or service delivery roles.
- A passion for excellence in customer service delivery
- Exceptional problem-solving skills
- Proven ability to manage cross-functional workflows, stakeholders and multi-step operational processes.
- Excellent communication, collaboration, and organisational skills with a customer-first mindset.
Benefits
- Performance-based bonus plan
- Restricted stock unit awards
- Base pay (€19,800 to €26,750)
