Senior Customer Service Manager
Uline, Inc.Irving, Texas, United States • Dallas, Texas, United States
Posted April 15, 2026
Full Time
About the Company
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees.
Job Description
We're looking for a Senior Customer Service Manager to lead our contact center team in Irving, TX, and empower them to deliver exceptional customer service and foster company culture.
Requirements
- Manage day-to-day operations of 100+ person contact center
- Guide and develop managers, team leads and representatives to deliver unparalleled customer service
- Recruit, retain and motivate staff to ensure the highest levels of customer service
- Manage personnel matters including delivering performance reviews and coaching
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program
