Tech Support - Help Desk III
Uniform AdvantageGeorgia, United States
Posted February 2, 2026
Full Time
About the Company
UA Brands is a dynamic organization that values creativity, impact, and community, and is changing the way healthcare and culinary professionals dress.
Job Description
Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you! As a Tech Support - Help Desk III, you will provide senior-level support for warehouse management systems and infrastructure, troubleshoot issues, and work independently to make quick decisions.
Requirements
- Extremely organized with the ability to create and maintain documentation, asset lists, checklists, and other process-based guides.
- Ability to work independently and make quick decisions on the fly with high accuracy
- A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role.
- Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers.
- Familiarity with help desk software such as WorkFront, Jira, and ServiceDesk+ for tracking and managing support requests.
- Knowledge of MS applications (Office365, SharePoint, etc.).
- Knowledge of Windows domain/Active Directory.
- Knowledge of network hardware (switches, routers, etc.).
- Knowledge of DNS, DHCP, etc.
- Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).
- Knowledge of IP Networks/subnetting/VLANs.
- Knowledge of system deployment utilities (imaging).
- Knowledge of low-voltage cabling.
- General support knowledge of warehouse/supply chain environments.
Benefits
- Medical and Pharmacy Coverage
- Dental and Vision Coverage
- Life/AD&D Insurance
- Employee Assistance Program – self-care and support for life’s everyday challenges
- Extensive 401(k) plan with company matching
- Short & Long Term Disability – Company Paid
- Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
- Auto Insurance
- Legal Insurance and ID Theft Protection
- Nationwide Pet Insurance
- Holiday Pay
- Paid Time Off – Life Balance
- Volunteer Time Off – Make an Impact
- Employee Discount Program
- Referral Program - Get paid to work with Friends
- Regular Social Activities and Events – Mandatory Fun
