Workplace Service Analyst

Unilabs is seeking a highly motivated and detail-oriented Workplace Service Analyst to join their team in the Hospital & Health Care industry. As a Workplace Service Analyst, you will play a critical role in supporting the day-to-day operations of Unilabs' diagnostic facilities, ensuring that workplace environments are running smoothly and efficiently.

Requirements

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Manage and maintain workplace systems, including computers, printers, and telecommunication devices.
• Coordinate with external vendors and service providers for repairs and maintenance.
• Monitor and respond to service tickets in a timely manner, ensuring quality resolution.
• Assist with the implementation and maintenance of workplace security policies.
• Collaborate with cross-functional teams to identify and address workplace technology needs.
• Conduct regular assessments of workplace technology requirements and recommend improvements.
• Bachelor's degree in Information Technology or a related field.
• Previous experience in a similar role, ideally within the healthcare industry.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with network administration and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Detail-oriented with a focus on delivering high-quality work.
• Availability to provide on-call support, if required.