Customer Experience Specialist
UNIPRO FOODSERVICE INC AND SUBSIDIARIESAtlanta, Georgia, United States
Posted April 7, 2026
Full Time
About the Company
UniPro Foodservice Inc. operates as the world’s largest food distribution cooperative, partnering with hundreds of member locations and suppliers to deliver high‑quality food products across the country. The company focuses on providing its members with unique purchasing opportunities, a wide range of products, and comprehensive services that support independent distributors. With 900 member locations nationwide, UniPro leverages unparalleled buying power to secure cost advantages and superior product selection for its partners. This combination of scale, cooperative structure, and commitment to quality distinguishes UniPro as a leading force in the food distribution industry.
Job Description
The Customer Experience Specialist acts as a liaison between members, customers, suppliers, and UniPro staff members to build and maintain relationships, communicate information, and resolve opportunities. The position requires excellent communication and organizational skills, as well as the ability to work independently with minimal supervision.
Requirements
- Communicates with members and tracks supplier contract information
- Manages master distribution agreements and ensures compliance
- Coordinates information flow between MUG, members, and customers
- Performs sales analysis in accordance with policy and procedure
- Assists in development of customer meeting materials
- Responsible for identifying areas of opportunity for both members and customers
- Conducts customer and member surveys
- Coordinates the start-up plan for new customers
- Oversees account transitions (new and lost business)
- Assists in product recovery scenarios
- Manages product recalls
