Senior Education Support Administrator - College of Medicine and Health - 56658 - Grade 5

Senior Education Support Administrator - College of Medicine and Health - Job Description Summary: This role is for a Senior Education Support Administrator to join the College of Medicine and Health at the University of Birmingham. The successful candidate will provide expert guidance and support to academic staff and students, and be responsible for the management and development of operational processes. The role involves working in a fast-paced environment with a high level of autonomy, and requires strong communication and problem-solving skills. The job involves acting as a primary contact for academic staff, dealing with higher profile contacts, and working with teams to plan and deliver activities. The successful candidate will also be responsible for preparing and delivering management and institutional reports, and supporting the development of systems and procedures. The University of Birmingham is committed to helping staff develop through its sector-leading Birmingham Professional programme, and offers a generous package of benefits, including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. The University is situated in leafy Edgbaston and has excellent transport links, with a state-of-the-art sports centre, shops, and places to eat and drink on campus. The role is a full-time, fixed-term contract until 10 March 2027, with a starting salary of £30,062 to £31,900, with potential progression to £35,388.

Requirements

• Substantial professional experience in a variety of similar roles
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications)
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma
• The ability to work to tight deadlines in a collaborative team environment
• The ability to supervise and support the work of other team members
• A good understanding of delivering excellent customer service and the ability to influence others to deliver it too
• The ability to interact with individuals at all levels of internal and external organisations
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately
• An understanding of the importance of equality and diversity in the workplace
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures

Benefits

• 40 days paid holiday a year
• One paid day a year for volunteering
• Occupational sick pay
• Pension scheme