Senior Revenue Operations Specialist - (Customer Success & Account Management)

We are looking for a Senior Revenue Operations Specialist to join our Customer Success & Account Management team. The successful candidate will own the operating cadence and rhythms for Customer Success Managers and Account Managers, design and optimize Customer Success playbooks, and partner with our Analytics team to drive customer retention and growth.

Requirements

• Minimum of 2-3 years in Revenue or Customer Success Operations in a B2B SaaS environment
• Strong understanding of B2B Saas Customer Success and Account Management operating cadences
• Proven experience in leading GTM initiatives without direct authority
• Fluency in B2B Saas metrics and funnel models
• Excellent stakeholder management and communication skills
• Strong familiarity with the general GTM tech stack and specialized Customer Success tools
• Experience operating across EMEA and US regions
• Business fluent in English

Benefits

• Hybrid working policy
• Possibility to take a workcation (90 days per year from a European country)
• Online yoga sessions
• Massage contribution
• Headspace App
• Events (Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches)
• Gifts (celebrating life & work milestones)
• Snacks, fruits, coffee and drinks in the office