RMA & RTV Operations Coordinator (Fully Remote)

We are seeking a detail-oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.

Requirements

• Issue RMA numbers according to internal procedures.
• Respond to customer and partner email inquiries.
• Assist in issuing credit memos.
• Verify completeness and accuracy of RMA data.
• Follow up on pending or incomplete RMAs.
• Maintain accurate RTV records.
• Monitor and report aging RTV inventory.
• Flag discrepancies and escalate when needed.
• Generate outbound shipping labels as required.
• Ensure shipment details are accurate prior to dispatch.
• Maintain tracking and shipment documentation.

Benefits

• Competitive hourly rate in USD
• Annual pay increments
• Discretionary client bonuses (80% of clients award year-end bonuses)
• 7 U.S. federal holidays
• 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses
• Gym / Wellness allowance
• Unlimited online fitness classes
• Company events & Christmas celebrations