RMA & RTV Operations Coordinator (Fully Remote)
ValatamArgentina
Posted March 19, 2026
Full Time
About the Company
Valatam is a team that connects bilingual professionals from Latin America with global clients.
Job Description
The client is seeking a detail-oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.
Requirements
- Issue RMA numbers according to internal procedures.
- Respond to customer and partner email inquiries.
- Assist in issuing credit memos.
- Verify completeness and accuracy of RMA data.
- Follow up on pending or incomplete RMAs.
- Maintain accurate RTV records.
- Monitor and report aging RTV inventory.
- Flag discrepancies and escalate when needed.
- Generate outbound shipping labels as required.
- Ensure shipment details are accurate prior to dispatch.
- Maintain tracking and shipment documentation.
Benefits
- Competitive hourly rate in USD.
- Annual pay increments.
- Discretionary client bonuses (80 % of clients award year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend (after meeting eligibility criteria).
- Birthday / Anniversary bonuses + Gym / Wellness allowance.
- Unlimited online fitness classes + company events & Christmas celebrations.