RMA & RTV Operations Coordinator (Fully Remote)

We’re looking for a detail-oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.

Requirements

• Issue RMA numbers according to internal procedures
• Respond to customer and partner email inquiries
• Assist in issuing credit memos
• Verify completeness and accuracy of RMA data
• Follow up on pending or incomplete RMAs
• Maintain accurate RTV records
• Monitor and report aging RTV inventory
• Flag discrepancies and escalate when needed
• Generate outbound shipping labels as required
• Ensure shipment details are accurate prior to dispatch
• Maintain tracking and shipment documentation

Benefits

• Competitive hourly rate in USD
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year-end bonuses)
• 7 U.S. federal holidays
• 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses
• Gym / Wellness allowance
• Unlimited online fitness classes
• Company events & Christmas celebrations